Kaznetic offer clients peace of mind, as we understand how effective IT systems are vital to the smooth running of a fast paced office environment.

As a result, we offer IT solutions that are dependable and backed by comprehensive support from our team of experts. We provide prompt support for technical issues that may arise.

Our proactive approach to IT ensures downtime is kept at a minimum should the unforeseen happen.

SERVER & HARDWARE SERVER MONITORING COMPLETE I.T.
Remote Server monitoring Daily Daily
Network Health monitoring & diagnostics
 
Remote Server management
 
Procurement Assistance
Hardware Physical Check & Audit Annual Annual
Business IT Strategy Meeting & Report Annual Annual
Server repairs & maintenance (excludes hardware)  
Network Administration  
Desktop Optimisation  
Managed Hardware Firewall and Web Content Filtering
Equipment lifecycle management  
Patch Management for Microsoft Updates
Backup Integrity Testing Annual
SOE development and maintenance Annual
TECHNICAL HELP DESK SERVER MONITORING COMPLETE I.T.
Access to technical team via client portal * from Aug 2016
*
Priority Response for IT services
 
Formal job and incident ticketing & tracking
 
Maximum 1 Hour response time to Critical IT System Outages
Unlimited remote help desk resolutions including:
Resetting passwords
Creating Folders/Groups permissions  
Adding/Removing users  
Managing Server based print queues  
Adding Printer/Scanner to network
Minor software updates  
Minor Changes to network switches & routers
Standard Microsoft Product/Application assistance
Other Technical Help Desk resolutions
NETWORK CONSULTANCY SERVER MONITORING COMPLETE I.T.
Provide independent advice and IT solutions
IT architecture planning  
Data security, backups and disaster recovery planning  
PRIVATE CLOUD BACKUP SERVER MONITORING COMPLETE I.T.
Automatic on-site snapshots of your data as often as every 15 minutes.  Optional  Optional
Secure and encrypted data streaming 365 days a year  Optional  Optional
Backup Testing   Optional  Optional
Full Disaster Recovery Testing  Optional (Annual)  Optional (Annual)
Recovery Strategy review  Optional (Annual)  Optional (Annual)

Managed Services Exclusions: End user application training. Failures caused by explicitly ignoring or not adhering to Kaznetic recommended procedures.
Malicious damage. Sites other than your primary designated site unless explicitly included in agreement. Programming or software development. Project work**. Hardware replacement**. Maintaining equipment, software and applications older than five years old or no longer supported by vendor on a limited bases**. Hardware builds where hardware is not purchased from Kaznetic**. Specialised technical assistance** on 3rd Party Applications except Microsoft Standard products. Extended works on 3rd party applications must be under instructions from the App support. Kaznetic cannot be held responsible if the attempted solution does not resolve the issue when instructed by App provider. **Emergency out of hour calls.

* Help Desk Resolutions will be charged at the reduced Managed Service Rate as specified in our pricing schedule. ** Services are available at reduced hourly rate.

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